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A Total Quality Organisation Thru People, part 23.

(Part 23:) Productivity to Profits - a staircase of success

Abstract
People normally choose to rise on a staircase. But if one may not sustain over it, falling is imminent. However if a charted and strategically designed descent is on the agenda, the next planned rise should be terrific, paying and productive. The present work attempts to introduce the foundrymen to a paradigm of Profits linked with productivity, i.e. Profictivity.
The conventional belief has been that both profits and productivity are synergistic and the onus to maximize them rests with the organization. And that Customer is a mere impediment in the process. In the new wisdom, that customer is the supplier of money and the consumer of goods, which exert a pull of product on the organization involves the consumer into organizational team. Serve him well, and see his interests coincide with that of yours.
In the game to win the customer people tend to take shortcuts; with consequent negligence to some of system attributes or ‘hidden’ requirements. Some of the areas of shortcuts have been identified in this paper. The imperatives have been aligned on a staircase downwards, and a uniquely systematic and structured treatment duly portrayed to the process root cause analysis etc will continually facilitate operating the production (read profiting) system at high efficiencies and outcomes.
While exploring a workable paradigm for profits+ productivity, the paper concludes that managements must strive to improve utility and Profictivity and strengthen Vender-organisation- supplier teams (both internal & external) to develop foolproof systems for overall maturity gains.

Key Words: Reengineering, ICT (Information and Communication Technology), Process shortcuts, Customer’s pull and push, founding competence
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TQM
Assignment No I
Please submit one of the answers to following. About 2500 words, illustrating your answer with applications, and Quality Improvement

1. Define Quality. Is it a buzz word or an actual requirement? Which requirement do you feel is most powerful? Give your definition of Quality.
2. Critically examine: “Quality is free”. How costs are associated to assure Quality? Define and explain Price of Non Conformance or Cost of poor Quality.
3. Support the need for continual Improvement as a part of eight Quality management principles. How is it sustained as a routine of standardization
4. Support the paradigm of Customer satisfaction as a part of eight Quality management principles. How is it retained as a foremost requirement of Quality phase
5. Evaluate the importance of Leadership as a component of eight Quality management principles.
6. Compare the Quality Management System Vs Quality System Management
7. Compare: ‘Q’ and ‘q’. Derive why the comparison is needed?

Assignment No II
Please submit one of the answers to following. About 2500 words, illustrating your answer with applications, and Quality Improvement

8. Explain the concept of a normal curve in data management for Quality. Illustrate the sources of error on the normal curve. Describe. Type I and Type II errors
9. Evaluate the role of training in the paradigm of continual Improvement. Discuss ‘the challenge of ‘Quality- improvement competence’ is in education industry”
10. Discuss the role of Taguchi in Quality; with respect.to.his definition on Variation
11. Why Robust Design (of Taguchi) is a vital step / role for Quality improvement
12. Describe the role of manufacturer in Quality conformance. Explain Taguchi’s Loss function. How does it relate to the culture of Target in Quality
13. Define System. Explain the role of ‘System approach. In a system study/ performance evaluate the Role of Feedback in system diagram
14. Give an overview of 5- S tools of housekeeping

Assignment No III
Please submit one of the answers to following. About 2500 words, illustrating your answer with applications, and Quality Improvement

15. Evaluate the three types of improvements Kaizen, CQI and Breakthrough
16. What is the concept of 6 sigma. Is it same as TQM level. Evaluate the differences in the journey to 6 sigma or TQM
17. Evaluate the concept of Zero defect. Can it be achieved? To achieve this what does the manufacturer has to ensure? No- child left behind
18. Evaluate the concept of Zero defect. In Education. Can it be achieved? Evaluate in terms of No- child left behind
19. Compare the Schewhart cycle and Deming Cycle

Assignment No IV
Please submit one of the answers to following. About 2500 words, illustrating your answer with applications, and Quality Improvement

20. Compare SQC and SPC. Evaluate the future of SQC?
21. Compare Voice of customer (VOC) and Voice of process (VOP) Are they both required to be same? What is the duty of manufacturer
22. Stated needs vs. unstated needs
23. Compare the Efficiency Vs effectiveness
24. Compare the Output and outcome
25. Compare the Accuracy Vs Precision
26. Compare the Repeatability and reproducibility in measurement

Assignment No V
Please submit one of the answers to following. About 2500 words, illustrating your answer with applications, and Quality Improvement

7 types of wastes*
Kano Model of customer satisfaction*
7 PC tools ( Histograms, Check sheets, Pareto diagram, Cause and effect diagram, Scatter diagram, Defect concentration diagrams,.. Control chart, )
7 QC Tools (Affinity Diagram, Tree diagram, Interelationship, matrix diagrams , network diagrams (PERT, CPM), Program Display Process Charts,

- Posted on March 4th, 2009 in Pages | 3,725 Views |

2 Comments »

2 Responses to “A Total Quality Organisation Thru People”


1. Posted byPriyavrat on October 2nd, 2009 at 9:03 pm

Dear sir
Today i read yr article A Total Quality Organisation Thru People part 23.Really very interesting.Now i would like to read first 22 articles.How i can get it.Can u help me .

After seeing the titles of all yr articles i feel it should be gud for new engineers wo intend to join foundry business.

Waiting for yr reply.

Regards.

Prakash Pandit
J P F Metacast pvt ltd

Belgaum
prakash Pandit



2. Posted byPriyavrat on October 2nd, 2009 at 9:04 pm

Thank You,

What other titles/ digests you would like to read?

The next one Worship and workship may be interesting

P.Thareja
www.thareja.com



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