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Blog » Mannu Thareja - (2005)

Name: Mannu Thareja

Edu. Qualification: B.E. Met. from PEC (Pb Engineering College, Chandigarh) Pb University. M.E (Computer Integrated Manufacturing). - from PEC; Pb University

Supp. Accreditations: Certified Software Quality professional (CSQP) Six Sigma, Black Belts, both Process & Design, Lead Auditor’s course QMS ISO 9001:2000

Bio Info of Mannu Thareja

Maintains a web sit: http://www.thareja.com

       
       

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Professional CV

Executive Summary

My Industry experience comprises of over 6 years in areas of Software Development and Quality Management.

Guest Faculty in Punjab Engineering College (Chandigarh, India) for two semesters (Aug 2001 – April 2002) and have taught TQM (Total Quality Management) as one of the subjects.

Deployed Taguchi’s Orthogonal Arrays as a Test Design Approach in Wipro Technologies and have presented a tutorial session on “Robust Testing Strategies” covering Taguchi’s Design of Experiments (OA) and Software Reliability Model in STeP-IN SUMMIT 2005: International Conference on Software Testing, Bangalore, India during 20-22 January 2005.

Implemented Quality Function Deployment, Anticipatory Failure Determination, TRIZ for improving the Operational Execution Efficiency of Software Fixed Price Projects, Resource Planning (Rookie Ratio), Testing Effectiveness and Training Effectiveness & Efficiency.

SQA (Software Quality Assurance) for a Business Unit having strength of 1800+ resources for 12 months. Responsible for Six-Sigma Engagement and Effective Index, Monthly Quality Improvement Council, Project Process Compliance, Conducting Trainings, Facilitating Internal and External QMS Audits and Pre-sales support.

Experience in developing and deploying Software Quality Management System (QMS) in compliance with CMMI Level 3.

Proficient in conducting ISO Audit, Configuration Audit; and was part of internal CMMi Level 5 Appraisal in 2005 for Wipro Technologies as an ATM (Assessment Team Member).

Certifications

1. DMAIC Black-Belt Six-Sigma, Wipro Ltd
2. DSSS+ Black-Belt Six Sigma, Wipro Ltd
3. CSQP (Certified Software Quality Professional), Department of IT, Govt. of India
4. ITIL Foundation Certification, ISEB
5. Lead Auditor, ISO 9001:2000, SWISO, UK
6. Business English Certificate, Cambridge University

White Papers

1. Co-authored “Quality Brilliance through Brilliant People”, Quality World Vol. IV, Issue 2, February 2007 http://qualitypride.com/022007/022007_04.ASP
2. Co-authored “Managing System Complexity For Effective Pair-wise Software Testing”, QAI India, 6th Annual International Software Testing Conference, 2006
3. Co-authored Tutorial on “Robust Testing Strategies” presented in STeP-IN SUMMIT 2005: International Conference on Software Testing during 20-22 January 2005
4. Co-authored “Exploring Software Equation and Maintainability Index – A Metric for Software Productivity and Complexity” submitted to IEEE Metric 2005
5. Authored “Orthogonal Array Testing – An effective and efficient test strategy” Wipro TechForum’04
6. Authored “Process Improvement through Key Performance Indicators” Wipro Tech Forum’03

Trainings Conducted

Conducted trainings on the topics:

1. Green Belt (DMAIC) Six-Sigma
2. Green Belt (DSSS+) Six-Sigma
3. Orthogonal Array: Test Design Strategy
4. Testing and Review
5. Basic Statistics for Project Managers
6. Introduction to Quality Systems: includes ISO 9001:2000, CMMI, Six-Sigma overview

My Faculty Feedbacks for the above trainings are generally around 90-92%.

Six-Sigma Projects

1. Improving Cycle Time of QA Estimation Process (Black Belt, Mar 2007)

Value Realization

* QA Estimation Cycle time improved by 218% (from 10.5 days to 3.3 days).
* Streamlined estimation process by implementing Value Stream Mapping, Visual Control Chart and Process Optimization

2. Improving Rookie-Ratio while Maintaining the Overall Utilization above 85% (Black Belt, 2006)

Value Realization

* Improved Rookie Ratio of the Account from 11% to 31.71%, while maintaining Rookie Utilization around 90 – 95%.
* The project improved the account profit by $700K per year
* Implemented Quality Function Deployment

3. Improving Account’s Utilization Rate i.e. to improve the % of Billable resources (Black Belt, 2006)

Value Realization

* Improved Utilization Rate of the Account from 79% to 95% resulting in $4.2 Million increase in profit per year
* Implemented Quality Function Deployment

4. Test Design Optimizing for System Integration Testing (Black Belt, 2005)

Value Realization

* 5000 Test Cases reduced 680 System Integration Test Cases by implementing Orthogonal Array Test Case design
* 2320 Test Case worth Effort Gain, resulting in the saving of 60 Person Days
* 100% functional coverage, validated using Requirements Traceability Matrix

5. Productivity Improvement in Reporting Project (Black Belt, 2005)

Value Realization

* Automation of routine validation jobs executed as part of the production support
* One experienced resource replaced by a Rookie resulting in cost saving of $50796 per year

6. Test Design Optimization for Integration Testing (Black Belt, 2004)

Value Realization

* Orthogonal Array Test Case design reduced the execution time – 848 test cases reduced to 167 test cases. Test case reduction by 80%. Able to complete two full cycles of Integration Testing in the planned time.
* 100% functionality is covered – Validated with the Requirement Trace ability Matrix.
* Result Analysis time is reduced.
* 80% Increase in productivity in the generation of Test Cases

7. Achieving Operational Execution Efficiency in a Project (Green Belt, 2003)

Value Realization

* 30% improvement in execution efficiency of 3 month project having 7 resources
* Cost savings recorded $ 44K

8. KPI (Key Performance Indicators) Repository and Reporting Accuracy and Timeliness (Green Belt, 2003)

Value Realization

* Optimized the cycle time of process for capturing and reporting of 17 KPIs on a weekly
* Resulted in improved Customer Satisfaction

9. Improving Phase Containment by Increased Review Efficiency (Green Belt, 2003)

Value Realization

* Phase Containment improved from 70% to 95%
* Implemented Anticipatory Failure Determination (AFD) for improving the review efficiency
* Resulted in improved Quality and Customer Satisfaction

QA Process Auditor, Ericsson Services Limited, UK (04-Jun-2006 – Till Date)

QA Process Auditor is a SQA role with a tinge of SEPG work for 600+ IT Development. Responsible for the development of the Quality Management System in compliance with the ISO 9001:2000 and CMMI Level 3 requirements. The role demands an expertise in defining processes, enhancing existing processes and implementing/ rolling out of processes. Process Auditor conducts training and mentor different role of Business Analyst, Project Manager, Test Manager, Technical Lead, Developer and Tester.

Process Auditor defines and implements the Audit Process, including preparation and communication of the Audit Schedule.

The Process Consultant plays an important and a lead role to support the Quality Goals of ISO 9001:2000 by end of 2006 and CMMI Level 3 accreditation by end of 2007.

Contributions:

1. Re-Designed and Established a new Quality Management System having better usability, and meeting ISO 9001:2000 requirements
2. Designed Process for Configuration Management Non-Conforming Product, Process & Guideline for Documentation Control as per the ISO 9001:2000 Gap Analysis report
3. Created approach and plan for ISO 9001:2000 certification and guided IT Development in achieving ISO 9001:2000
4. Conducted Process Audits on a weekly basis for all the projects having milestones as per the Business Development Process. Measured Process Compliance Index and communicated to the senior management.
5. Facilitated on producing a Size Based Estimation Tool
6. Implemented Six-Sigma and Lean Principles to Improve QA Cycle Estimation Cycle Time by 110%
7. Implemented/ Piloted Reliability Tool to predict remaining defects in a software product.
8. Facilitated RCA’s (Root Cause Analysis) within Project Teams using Fish-Bone and Pareto Analysis.
9. Implemented Pugh Matrix as a Vendor Selection tool for the ESL Outsourcing team.
10. Created CMMI Level 3 Approach, Roadmap and Plan for ESL to achieve it by December 2007.
11. Conducted numerous Trainings on Quality Management System, Root Cause Analysis, and Quality Metrics as per the request.
12. Facilitated Design Structure Matrix in planning project’s operational deployment strategy
13. Initiated and lead the Operational Excellence (OE) programme for Wipro to provide Value to ESL. In this programme:
1. Facilitated Brainstorming session with the Wipro leads and generated 40 Ideas in 15 mins, which were classified into 8 categories
2. Trained and Implemented Analytical Hierarchical Process to prioritize the OE Categories w.r.t to OE Criteria
3. Created Task Force and Action Plan to achieve Operational Excellence
4. Monitored and updated the Plan on a weekly basis
14. Conducted Six-Sigma training for Wipro Leads as a Self Development initiative on weekends

Process Consultant, Software Process Improvement, Vetco Gray, UK
(02-Jan-2006 – 19-May-2006)

Software Process Improvement project is to develop the Software Quality Management System in compliance with CMMI Level 3 for Vetco Gray. Deployment of the QMS includes conducting process training, piloting of processes into the software projects. The process deployment and QMS compliance is ensured, monitored and controlled by a series of Audits distributed in span of time period.

Contributions:

1. Defined the Verification Process, Guideline for Verification, Procedure for conducting Review, Template for Review Report.
2. Defined the Metrics Measurement and Analysis Process including Metrics Planning, Identification, Measurement and Analysis.
3. Prepared the Guideline for Metric Definition and Analysis, Template for Metrics Data Sheet and Analysis.
4. Authored the Quality Manual for the Software QMS of Vetco Gray.
5. Prepared and conducted Process Trainings for the Verification Process, Metrics Measurement and Analysis to the Software Engineering Group.
6. Prepared and conducted the training on QMS Audits to the Internal Auditors identified by Vetco’s Management.
7. Participate in the review of process artefacts of Process Product Quality Assurance, Software Configuration Management, Software Life Cycle, Software Project Management, Software Requirement Management and Software Subcontract Management.
8. Prepared the Deployment Plan of the QMS.
9. Preparing the Audit Cycle Schedule and distributing it to the Senior Management, Auditors and Auditees
10. Conducted the Opening and the Closing Meeting of the Audit
11. Conducted First Audit Cycle to verify the degree of QMS deployment in the present software projects.
12. Analysis of the Audit Findings and presenting it to the Senior Management.
13. Facilitating the Project Managers to close the Audit Findings.
14. Review and Release the QMS every week.
15. Coordinating with the offshore team in the development and HTMLisation of the QMS.
16. Conducting the fortnight Steering Committee Meeting with the client to report the progress, and discuss the risks, issues and actions points.

SQA, Wipro Technologies (15-Nov-2004 – 31-Mar-2005)

Manager – SQA, Wipro Technologies (1-Apr-2005 – 30-Nov-2005)

As an SQA (Software Quality Assurance) for the TMTS (Technology, Media, Transportation & Services) Vertical, having strength of 1800+ resources and consisting of various clients in US, UK & Japan.

Responsibilities:

1. Six-Sigma:

1. Responsible for monitoring and tracking of all the Six-Sigma projects running in the TMTS Vertical.
2. Calculating and reporting the Six-Sigma Effectiveness and Engagement Index every month to the General Manager, SQA Group and CQO (Chief Quality Officer), Wipro Technologies.
3. Facilitating Six-Sigma projects as a Black-Belt in TMTS Vertical.
4. Mentoring the Six-Sigma projects, not under me as Black-Belt.
5. Conducting Quarterly Internal Reviews of all Six-Sigma projects.
6. Coordinating half yearly External Review by Wipro’s Mission Quality.
7. Facilitating Six-Sigma tools in the client based projects like:
1. Orthogonal Arrays as a statistical Test Design Approach
2. Quality Function Deployment for improving the Rookie Ratio, Robust Testing and Resource Utilization, etc.

2. Project Monitoring:

1. Conducting monthly Internal Audits as Configuration Audits, ISO Audit, PDMR (Project Data Management Report) review, PMR (Project Monitoring Review) and tracking the audits to closure
2. Facilitating external ISO Audit, CMMi Appraisal in the TMTS vertical.
3. Verifying Project Plan for the new projects and if needed existing projects
4. Approving the Project Performance Reports on the project closure.
5. Reporting Weekly Status Report to the General Manager, SQA Group.
6. Project and Account CSAT analysis using statistical tools and representing the Area of Improvements as per CMMi Process Areas.

3. Quality Improvement Council (QIC) (Monthly)

1. Preparing the slides for the QIC consisting of Account/ Project Dashboard, Process Compliance escalations, Customer Satisfaction analysis and reporting, Six-Sigma update, Best Practices sharing, Knowledge Management Update, Tools Group update, etc.
2. Preparing Minutes of Meeting (MOM) of the QIC and tracking the action items to closure.

4. Pre-Sales Support on New Proposals

1. Presentations to new clients like Capital One, Motorola, Sony Pictures in the area of Design of Experiment, Test Design Strategies etc.
2. Preparing complete QA approach for the new clients.
3. Identifying KPIs (Key Performance Indicators) for the new coming projects.

Projects

1. Staples, US (23-Jun-2004 – 14-Nov-2004)

Description:

The project Profit Margin Analysis System (PMAS) application provides an automated process for account and contract reviews of the Staples. More importantly with an automated process, PMAS will identify margin improvement opportunities on active accounts.

Role: Quality Coordinator

Team Size: 30

Contribution:

1. Facilitated Voice of Customer to the requirements gathering team for understanding the Requirements.
2. Facilitated Quality Function Deployment to the project teams of different modules to come up with the Use Cases from the project requirements.
3. Facilitated Pugh Matrix to the design team for selecting the best alternative design approach.
4. Facilitated Failure Mode Effect Analysis (FMEA) to the design team to Mistake-Proof the design.
5. Prepared, controlled and monitored QA Report (for all the modules), consisting of the analysis on Effort distribution, review effort distribution (both table and peer review), review comments distribution, lessons learnt, etc. on a weekly basis.
6. Configuration Audits, internal ISO Audits conducted to check the project health.

Other Information:

1. Part of the internal CMMi Appraisal for the Wipro Technologies as an ATM (Assessment Team Member) – Responsible for the Technical Solution (TS), Decision Analysis Resolution (DAR) and Causal Analysis and Resolution (CAR) PAs.

2. Marks & Spencer, U.K. (17-Nov-2003 to 18-Jun-2004)

Description:

The project Store Stock Management (SSM) is a retail application that helps in providing an accurate stock position at any given point of time. SSM is a database developed to achieve this accuracy. Inputs for updating the stock come from dis-similar applications located across geographically different positions. This application was tested using a test harness. As the application is aimed at integrating the data coming from different applications, test data had to be generated by test harness to simulate the actual conditions.

Role: Quality Coordinator

Team Size: 15

Contribution:

1. Quality tool “Voice of Customer” used to for Test Plan and Test Strategy.
2. Configuration Audits - Design Phase, CUT Phase, Integration Testing Phase.
3. Internal ISO Audits conducted.
4. Prepared the project for the external ISO Audit.
5. Generated Integration Test Cases by using Orthogonal Arrays (Taguchi’s Method).
6. Prepared Weekly Quality Highlights every week for the Marks & Spencer account.
7. Prepared Weekly Retail Highlights every week for the Marks & Spencer account.
8. Weekly Backup of the project.
9. Prepared Disaster Recovery Plan for the entire M&S Account.
10. Template for “Test Report” using QC tools like Pie Chart, Histograms, Pareto Chart, etc.

Other Information:

1. The OA implementation example was added in the Six-Sigma Black Belt Course material by Mission Quality.
2. Gave consultation to implement OA in testing to:
1. PEPSICO account, Retail Vertical
2. Interops Horizontal
3. Metric “Defect Containment Effectiveness” introduced as a PIP
4. Prepared the account for the external ISO Audits.

3. Exel Logistics, U.K. (9-Sep-2002 to 16-Nov-2003)

Description:

The Project involves enhancement/ development activity related to Exel’s in-house developed application known as Unitel21, which is coded in SYNON and is used by the MSAS offices. Enhancements were made in the area of Operations, Freight Management, Finance, etc.

Role: Quality Coordinator

Team Size: 25

Contribution:

1. Responsible for collecting and monitoring of 18 KPI’s (Key Performance Indicators) or Metrics – Both weekly and monthly for the entire account.
2. Bi-weekly Configuration Audits to ensure process adherence.
3. Weekly analysis like, Development Effort analysis, Review Effort analysis, Review Error analysis, Productivity analysis.
4. Quality Awareness Sessions conducted for the team.
5. Authored “Training Plan” for the Exel Account and was responsible for the planning of the induction training for the account.
6. Participated/ conducted Table-Reviews on the project artifacts.
7. Preparing system test cases as per the functional requirements
8. Testing of the enhancement to the application as per the functional requirements.

Other Information:

1. Feather in My Cap (FIMC) award by my Project Manager for improving the quality process of Exel Account.

4. Quality Engineer, ERW Tube Division, Bhushan Limited

(1-May-2001 – 13-May-2002)

Contributions:

1. Active team member in achieving ISO 9001:2000 certification.
2. Internal Quality Auditor for ISO 9001:2000
3. Pre-Dispatch Inspection and record keeping of the ERW precision tubes, checking various quality parameters according to the IS specifications (automobiles, bicycles, general engineering etc.) or any special requirement of the customer.
4. Maintaining the details of the Hold-Lot, and assisting the Marketing Department in the dispatch of the hold material.
5. Instructing quality supervisors, checkers to maintain the quality of the precision tube as per the critical requirements of the customers and also auditing of the mill samples for quality conformance.
6. Issuing Work Test-Certificate to the dispatched material.
7. Arranging samples of the ERW precision tubes for the new customers.
8. Making the Daily Yield Report of the plant.

Educational Qualification
Examination University/ Board College/ Institute % Marks scored
ME (Computer Integrated Manufacturing) Panjab University Punjab Engineering College, Chandigarh, India 72.73%
BE (Metallurgy) Panjab University Punjab Engineering College, Chandigarh, India 75.09%
12th Class CBSE DAV College
Chandigarh, India 75%
10th Class CBSE DAV Model School
Chandigarh, India 84%

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